Orla
Blog
Notes on running a clinic, and on building the software that runs one.
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ENABLE is not FORCE, and other things we got wrong about tenant isolation
Every clinic's data is separated by a database policy rather than by application code remembering to filter. Here is the measurement that showed our first version of that was weaker than we thought, and what it cost to fix.
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Eleven questions to ask any practice management vendor, including us
A checklist for the demo call. Every question has a checkable answer, and the ones a vendor avoids tell you more than the ones they answer well.
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What "today" means in a clinic, and why software keeps getting it wrong
Dates look like the easy part and are not. Day-first versus month-first, the clinic's timezone versus the viewer's, and the two days a year a working day is not 24 hours long.
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Why we built Orla
Clinics do not lose money in the treatment room. They lose it in the ten minutes between — and almost no practice software is built to notice.
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What the AI does, and what it will never do
Most of what Orla automates today is not AI at all, and saying so is the point. Here is exactly where the line sits, and what has to be true before it moves.